Payment Information

Whether you prefer paying in advance, using PayPal, your credit card or making a bank transfer using SOFORT – shopping with Grafenfels is safe and easy. Choose the type of payment method that you prefer. Do you have questions about your mode of payment? Our customer service team would be happy to help you.

Classic with prepayment

If you would like to make a bank transfer and pay in advance, we will also send you our bank information with your confirmation email. NB: Please remember to include your order number as well as your full name in the field marked ‘purpose’ so that we can quickly allocate your payment to the correct order. As soon as your payment has been received, we will dispatch you order. Depending on your credit institution, it could take between 2-4 working days for us to receive your payment. Until payment has been received, your order will be put on hold for a maximum of seven days. In cases where you have returned one or more articles, the bank account from which you made your payment will be credited with the refund amount of the returned goods.

Quick with PayPal

At Grafenfels, you can pay quickly and easily with PayPal. At the end of the ordering process, you will be directly linked to PayPal. If you are already a PayPal customer, you only have to enter your login data and confirm payment. If you are new to PayPal, you can open up an account and then confirm the payment amount. As soon as your payment has been received by us (which is usually within minutes), your order will be processed for dispatch. In cases where you have returned one or more articles, your PayPal account will be credited with the refund amount of the returned goods. You can indicate to PayPal whether this amount should remain on your PayPal account for future purchases or booked directly to your bank account.

Comfortable with Credit Card

At Grafenfels, you can pay for your purchase comfortably and safely with your credit card. We accept Master Card, Visa and also American Express. "Verified by VISA" and "MasterCard Secure Code" offer you a high degree of safety for your online credit card payments. You will automatically be directed through the payment process to your bank’s website. Follow the directions in order to complete your purchase. We will not have direct access to your credit card data and can therefore not store your information as the data is sent to through an SSL encryption process. This encryption technique has a particularly high standard of safety. In addition, we of course adhere to all requirements as set down by the Payment Card Industry Data Security Standard (PCI-DSS). In cases where you have returned one or more articles, your credit card account will be credited with the refund amount of the returned goods.

Easy with SOFORT Bank Transfer

You can also use the easy payment method of a SOFORT bank transfer. All you need is an online-banking account with your private bank. This method of payment has been certified by the TÜV and makes it possible for you to pay with the PIN/TAN number process at your private bank. The purchase amount will then be immediately transferred to our account. Please be aware that there could be a charge levied by your private bank for bank transfers. In cases where you have returned one or more articles, the refund amount of the returned goods will be credited to the bank account from which we received payment from your SOFORT bank transfer.